Resume
Experience
Atrium Health Wake Forest Baptist
Nov 2025 -Present
Practice Manager II
High Point, NC
Greensboro, NC
Lead strategic and operational execution for multi-site orthopedic and podiatry practices, partnering with physicians and organizational leaders to drive performance, patient access, workforce effectiveness, and financial stewardship. Oversee clinic operations, staffing, resource management, process improvement, technology optimization, and change management initiatives while leveraging operational analytics to support decision-making and organizational growth. Assist additional locations as needed with clinical workflow, strategy, and leadership.
Aug 2022 - Nov 2025
Practice Manager I
High Point, NC
Managed day-to-day operations for a busy orthopedic practice, overseeing staff and provider support, scheduling, payroll administration, supply management, technology optimization, and operational reporting. Served as an EPIC Superuser and key resource for clinical and administrative workflows, leveraging analytics and cross-functional collaboration to improve efficiency, support providers, and maintain high standards of patient care.
Feb 2015 - Aug 2022
Practice Coordinator
High Point, NC
Supported operations across two orthopedic practice locations by coordinating provider and staff scheduling, operational resources, technology systems, and performance reporting. Served as an EPIC Superuser and operational resource for physicians and staff while leveraging analytics, cross-functional collaboration, and process improvement to enhance clinic performance, efficiency, and patient access.
Jan 2012 - Feb 2015
Office Coordinator
High Point, NC
Oversaw daily front‑office operations, supervising administrative staff to ensure smooth scheduling, patient flow, and communication across the practice. Managed workflows, trained team members, and maintained consistent standards that kept the clinic running efficiently.
Jan 2009 - Jan 2012
Patient Service Representative
High Point, NC
Handled front‑desk registration tasks, greeting patients, verifying insurance, updating records, and ensuring accurate, efficient check‑in processes. Supported smooth clinic operations by managing intake workflows and maintaining clear communication with both patients and clinical staff.
Mar 2008 - Jan 2009
Medical Records Scanner
High Point, NC
Maintained organized, accurate patient files by digitizing charts, indexing documents, and ensuring all records were properly archived for quick retrieval and compliance.
Faith Baptist Church
Jan 2024 - Present
Director of Music and Children's Ministries
Archdale, NC
Coordinate, plan and lead Sunday morning worship services. Provide strategic leadership and operational oversight for four ministry areas, leading and coordinating a volunteer workforce of approximately 50 individuals. Develop ministry vision, annual plans, and program initiatives while fostering collaboration across teams. Manage communications, volunteer recruitment, training, scheduling, and engagement efforts to ensure alignment with organizational goals and a consistent experience for children, families, and congregational stakeholders.
Central Baptist Church
Jul 2011 - Jul 2020
Contemporary Worship Leader
Oak Ridge, NC
Managed the schedule for Sunday morning services and planned weekly volunteer rotations through Planning Center Online. Led the praise band and selected worship music that supported the service theme. Managed all audio/visual components of each service and utilized MultiTracks and the Playback app to run in‑ear click tracks and backing audio for the team. Reported all song usage to CCLI to maintain proper licensing compliance.
Board Service
United Way of Greater High Point
Jul 2026 - Present
Board Member
High Point, NC
Provide governance oversight for community impact initiatives; support strategic planning, fundraising alignment, and cross‑sector partnerships; champion measurable outcomes in education, health, and financial stability; engage with local leaders to strengthen community programs and resource allocation
Education
American Public University
2017-2020
Master of Arts, Humanities
Charles Town, WV
Carolina University
2011-2016
Bachelor of Arts, Biblical Studies
Winston-Salem, NC
Organizations
American College of Healthcare Executives (ACHE of the Triad)
Broadcast Music, Inc. (BMI)
Certifications
Lean Six Sigma Yellow Belt
Servant Leadership
AI for Finance Professionals
CAPM®: Common Project Management Methods
Professional skillset
Clinical Operations Leadership
Strategic Planning
Process Improvement
Change Management
Data Analysis & KPI Tracking
Team Leadership & Development
Languages
English (native)